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Billing Information

FAQs

This is a secure 128-bit SSL encrypted payment. None of your payment card information is sent to our servers, instead, it is is encrypted and handled by Stripe, an independent service that authorizes credit card payments and processes them securely.

Not convinced? See Security at Stripe for more information.

Declines can happen for a variety of reasons. When the payment processor (e.g. Stripe) submits a charge to a card holder's bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as the card holder's spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct (like the card number itself or the CVC security code), and the cardholder previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

If all of the card information seems correct (card number, CVC code, and billing zip code) and if they have tried multiple times unsuccessfully, it is best for the cardholder to contact their bank, inquire for more information on the decline, and ask for future charges to be accepted.

It is the cardholder's bank that is declining the charge and sending the error so they alone know why it was declined and how to correct it so the cardholder can successfully checkout.

Following your successful checkout, an email will be delivered to the address you provided in the form above. This email will contain a link to download the software, activation keys, and getting started instructions to help you along.

This web system currently only accepts credit card payments, however, alternate payment methods may be accepted if you contact our sales staff. Use the Support window located in the lower right-hand corner of the screen to send us a message.

Use the Support window at the side of the screen, email us directly at support@cogmation.com, or phone us on weekdays at +1 877-356-9703 during regular business hours.

Support